Cigna health and life insurance contact number
Commercial Contact Information
Find the contacts you need to get in touch with us for information about your patients with Cigna coverage.* Please note that call, claim, and service channels may differ based on the Cigna participant’s identification (ID) card.
- Name
- Type/Degree
- Specialty
- Product and network tier
- National Provider Identifier (NPI) number
- Medical group or hospital affiliation
- Office email address
- Address
- Office phone number
- Whether you are accepting new patients
Practitioner & Group Changes:
Fax: 877.358.4301
Email: Intake_PDM@cigna.com
Hospital & Ancillary Changes:
Fax: 646.459.2180
Email: CPOCIMs@cigna.com
Exceptions
If you are located in the following markets, submit updates electronically on CignaforHCP.com or as directed below.
U.S. Virgin Islands
Email: Intake_PDM@cigna.com
Fax: 340.774.7175
Mail: V.I. Equicare, Inc.
V.I. Medical Foundation Bldg, Ste 209A
PO Box 9620
St. Thomas, VI 00801
Michigan
Lower Peninsula (Priority Health)
Website: Priorityhealth.com > Provider > Provider Manual > Find provider forms > Change notification forms
Cigna Medicare Advantage
- Verify patient eligibility and benefits and generate a Benefit Reference Number (BRN)
- Look up a procedure code to obtain coinsurance, maximums, and determine if precertification is required
- Predict the total cost of service and patient liability for specific medical procedures
- Request precertification for services
- Inquire about precertification for services
- View claim-coding policies and payment guidelines
- Review medical or pharmacy coverage positions
- View the prescription drug list
- View sample ID cards
- Obtain a Reference Guide
- Request a copy of your contract
- Request fee schedule information
- Request claim reconsideration or appeal
- Submit preservice precertification appeals
- Verify patient eligibility and coverage
- Inquire about patient coverage and covered services
- Check the status of a claim
- Request precertification for services
- Submit claims electronically
- Receive electronic remittance advice
- View list of EDI vendors
- Learn about electronic services
- Verify patient eligibility and coverage
- Check the status of a claim
- Request precertification for services
- Request an exception to the prescription drug list
- In the Texas market, request the Texas SB 418 Written Verification; a representative is available Monday to Friday, from 6 a.m. to 6 p.m. and from 9 a.m. to 12 p.m. on weekends and holidays
For patients with "G" ID cards:
Phone: 866.494.2111
Mail: Cigna National Appeals
PO Box 188011
Chattanooga, TN 37422
For patients with G" ID cards:
Phone: 866.494.2111
Radiation therapy and integrated oncology
Phone: 866.668.9250
Website: evicore.com
Home health, DME & Sleep Management Services (effective 02.01.21)
Phone: 800.298.4806
Website: evicore.com/ep360
Exceptions
For CareLink customers in MA and RI and Cigna customers in Hawaii and Puerto Rico, use the following contact information:
* Excluding customers with third party administrator plans.
**Excluding providers contracted through a Cigna Strategic Alliance.
***Not all transactions are available for all Cigna plans.
