You can speak to a Contact Centre agent with our Web Chat function. Available Monday to Friday between 9am and 5pm AST.
1 Representatives are available Monday to Friday, 9am to 5pm - AST.
We're committed to providing the best customer experience possible and encourage you to let us know when our service doesn't meet your expectations.
Customer call centre: +1 441 299 5959
Premier customers: +1 441 299 5252 or contact your Relationship Manager directly
Personal or Business online banking customers can log in to your account and use the 'My Messages' area to send us an email.
Visit any of our local branches to raise your concern or if you have a Relationship Manager you can contact them directly.
We always try to resolve a complaint at the time we receive it. If this isn't possible, we'll aim to resolve it as quickly as we can.
If you're not satisfied with the resolution we give, please contact our Customer Experience Manager on +1 441 299 6709. They'll discuss your complaint with you and determine whether your complaint needs further investigation.